Margaret B. Swan, Mark Notess. Predicting user satisfaction from subject satisfaction. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 738-739, ACM, 2003. [doi]
Abstract is missing.