Keith D. Swenson, Mark von Rosing. Phase 4: What Is Business Process Management?. In The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM, Volume I. pages 79-88, Morgan Kaufmann/Elsevier, 2015. [doi]
@incollection{SwensonR15,
title = {Phase 4: What Is Business Process Management?},
author = {Keith D. Swenson and Mark von Rosing},
year = {2015},
doi = {10.1016/B978-0-12-799959-3.00004-5},
url = {http://dx.doi.org/10.1016/B978-0-12-799959-3.00004-5},
researchr = {https://researchr.org/publication/SwensonR15},
cites = {0},
citedby = {0},
pages = {79-88},
booktitle = {The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM, Volume I},
publisher = {Morgan Kaufmann/Elsevier},
isbn = {9780128004722},
}