Allan Sylvester, Mary Tate. Beyond the "Mythical Centre": An Affirmative Post-Modern View of SERVQUAL Research in Information Systems. In Willie Golden, Thomas Acton, Kieran Conboy, Hans van der Heijden, Virpi Kristiina Tuunainen, editors, 16th European Conference on Information Systems, ECIS 2008, Galway, Ireland, 2008. pages 13-24, 2008. [doi]
Abstract is missing.