Peggy Szymanski, Luke D. Plurkowski, Patricia Swenton-Wall, Jennifer Englert. How can I help you today?: the knowledge work of call center agents. In Jesper Simonsen, Kim Halskov, editors, 12th Participatory Design Conference, PDC '12, Roskilde, Denmark, August 12-16, 2012, Exploratory Papers, Workshop Descriptions, Industry Cases, Volume 2. pages 137-140, ACM, 2012. [doi]
Abstract is missing.