Simulation analysis of inbound call center of a city-gas company

Soemon Takakuwa, Takako Okada. Simulation analysis of inbound call center of a city-gas company. In Proceedings of the 37th Winter Simulation Conference, Orlando, FL, USA, December 4-7, 2005. pages 2026-2033, ACM, 2005. [doi]

Authors

Soemon Takakuwa

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Takako Okada

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