Simulation analysis of inbound call center of a city-gas company

Soemon Takakuwa, Takako Okada. Simulation analysis of inbound call center of a city-gas company. In Proceedings of the 37th Winter Simulation Conference, Orlando, FL, USA, December 4-7, 2005. pages 2026-2033, ACM, 2005. [doi]

Abstract

Abstract is missing.