A Conceptual Framework for Applying Visual Analytics to Operational Processes: with A Call Center Use Case

Swee Chuan Tan. A Conceptual Framework for Applying Visual Analytics to Operational Processes: with A Call Center Use Case. In EBEE 2019: International Conference on E-Business and E-commerce Engineering, Bali Island, Indonesia, December, 2019. pages 1-5, ACM, 2019. [doi]

Abstract

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