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The Emotional Experience of Inquiry Feedback Delaying in Online e-Commerce Platform Service Design: A Case Study from Chinese Customers

Hao Tan, Wei Li, Jiahao Sun. The Emotional Experience of Inquiry Feedback Delaying in Online e-Commerce Platform Service Design: A Case Study from Chinese Customers. In Pei-Luen Patrick Rau, editor, Cross-Cultural Design - 8th International Conference, CCD 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17-22, 2016, Proceedings. Volume 9741 of Lecture Notes in Computer Science, pages 788-799, Springer, 2016. [doi]

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Hao Tan

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Wei Li

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Jiahao Sun

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