Hao Tan, Wei Li, Jiahao Sun. The Emotional Experience of Inquiry Feedback Delaying in Online e-Commerce Platform Service Design: A Case Study from Chinese Customers. In Pei-Luen Patrick Rau, editor, Cross-Cultural Design - 8th International Conference, CCD 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17-22, 2016, Proceedings. Volume 9741 of Lecture Notes in Computer Science, pages 788-799, Springer, 2016. [doi]
@inproceedings{TanLS16,
title = {The Emotional Experience of Inquiry Feedback Delaying in Online e-Commerce Platform Service Design: A Case Study from Chinese Customers},
author = {Hao Tan and Wei Li and Jiahao Sun},
year = {2016},
doi = {10.1007/978-3-319-40093-8_78},
url = {http://dx.doi.org/10.1007/978-3-319-40093-8_78},
researchr = {https://researchr.org/publication/TanLS16},
cites = {0},
citedby = {0},
pages = {788-799},
booktitle = {Cross-Cultural Design - 8th International Conference, CCD 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17-22, 2016, Proceedings},
editor = {Pei-Luen Patrick Rau},
volume = {9741},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-40092-1},
}