Michael T. K. Tan, Hung-Pheng Tan, Nian-Jin Lee. TQM in IS?: The Case of a Government Agency in Singapore. In John A. Hoxmeier, Stephen Hayne, editors, Reaching New Heights. 13th Americas Conference on Information Systems, AMCIS 2007, Keystone, Colorado, USA, August 9-12, 2007. pages 486, Association for Information Systems, 2007. [doi]
Abstract is missing.