Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry

Youchao Tan, Yang Zhang, Roohollah Khodaverdi. Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry. Annals OR, 248(1-2):449-470, 2017. [doi]

Authors

Youchao Tan

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Yang Zhang

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Roohollah Khodaverdi

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