Youchao Tan, Yang Zhang, Roohollah Khodaverdi. Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry. Annals OR, 248(1-2):449-470, 2017. [doi]
@article{TanZK17,
title = {Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry},
author = {Youchao Tan and Yang Zhang and Roohollah Khodaverdi},
year = {2017},
doi = {10.1007/s10479-016-2196-2},
url = {http://dx.doi.org/10.1007/s10479-016-2196-2},
researchr = {https://researchr.org/publication/TanZK17},
cites = {0},
citedby = {0},
journal = {Annals OR},
volume = {248},
number = {1-2},
pages = {449-470},
}