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Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: moderating role of shipping and handling

Abhishek Tandon, Aakash Aakash, Anu G. Aggarwal. Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: moderating role of shipping and handling. Int. J. Systems Assurance Engineering and Management, 11(2s):349-356, 2020. [doi]

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