Charlotte Tang, M. Sheelagh T. Carpendale. An observational study on information flow during nurses shift change. In Mary Beth Rosson, David J. Gilmore, editors, Proceedings of the 2007 Conference on Human Factors in Computing Systems, CHI 2007, San Jose, California, USA, April 28 - May 3, 2007. pages 219-228, ACM, 2007. [doi]
Abstract is missing.