Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data

Claudia Tarantola, Paola Vicard, Ioannis Ntzoufras. Monitoring and improving Greek banking services using Bayesian Networks: An analysis of mystery shopping data. Expert Syst. Appl., 39(11):10103-10111, 2012. [doi]

Abstract

Abstract is missing.