Elizaveta Tarasova, Dmitry Ivanov. Call Centre Optimization Based on Personalized Requests Distribution. In Ana I. Pereira, Armando B. Mendes, Florbela P. Fernandes, Maria F. Pacheco, João Paulo Coelho, José Lima 0001, editors, Optimization, Learning Algorithms and Applications - Third International Conference, OL2A 2023, Ponta Delgada, Portugal, September 27-29, 2023, Revised Selected Papers, Part I. Volume 1981 of Communications in Computer and Information Science, pages 135-147, Springer, 2023. [doi]
Abstract is missing.