Jon G. Temple, Brenda J. Burkhart, Annette R. Tassone. Does the Survey Method Affect the Net Promoter Score?. In Tareq Z. Ahram, Christianne Falcão, editors, Advances in Usability and User Experience - Proceedings of the AHFE 2019 International Conferences on Usability & User Experience, and Human Factors and Assistive Technology, Washington, DC, USA, July 24-28, 2019. Volume 972 of Advances in Intelligent Systems and Computing, pages 437-444, Springer, 2019. [doi]
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