Maritzol Tenemaza, Sergio Luján-Mora, Angélica de Antonio, Jaime Ramírez, Omar Zarabia. Ekybot: Framework Proposal for Chatbot in Financial Enterprises. In Tareq Z. Ahram, Waldemar Karwowski, Alberto Vergnano, Francesco Leali, Redha Taïar, editors, Intelligent Human Systems Integration 2020 - Proceedings of the 3rd International Conference on Intelligent Human Systems Integration (IHSI 2020): Integrating People and Intelligent Systems, February 19-21, 2020, Modena, Italy. Volume 1131 of Advances in Intelligent Systems and Computing, pages 254-259, Springer, 2020. [doi]
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