An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers

Daria Terekhov, J. Christopher Beck. An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers. European Journal of Operational Research, 198(1):223-231, 2009. [doi]

Authors

Daria Terekhov

This author has not been identified. Look up 'Daria Terekhov' in Google

J. Christopher Beck

This author has not been identified. Look up 'J. Christopher Beck' in Google