Daria Terekhov, J. Christopher Beck. An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers. European Journal of Operational Research, 198(1):223-231, 2009. [doi]
@article{TerekhovB09,
title = {An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers},
author = {Daria Terekhov and J. Christopher Beck},
year = {2009},
doi = {10.1016/j.ejor.2008.08.013},
url = {http://dx.doi.org/10.1016/j.ejor.2008.08.013},
researchr = {https://researchr.org/publication/TerekhovB09},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {198},
number = {1},
pages = {223-231},
}