Perception and expectation gaps of information systems provider skills: the impact on user satisfaction

Debbie B. Tesch, Ruth Miller, James J. Jiang, Gary Klein. Perception and expectation gaps of information systems provider skills: the impact on user satisfaction. Inf. Syst. J., 15(4):343-355, 2005. [doi]

Authors

Debbie B. Tesch

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Ruth Miller

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James J. Jiang

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Gary Klein

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