Debbie B. Tesch, Ruth Miller, James J. Jiang, Gary Klein. Perception and expectation gaps of information systems provider skills: the impact on user satisfaction. Inf. Syst. J., 15(4):343-355, 2005. [doi]
@article{TeschMJK05,
title = {Perception and expectation gaps of information systems provider skills: the impact on user satisfaction},
author = {Debbie B. Tesch and Ruth Miller and James J. Jiang and Gary Klein},
year = {2005},
doi = {10.1111/j.1365-2575.2005.00201.x},
url = {http://dx.doi.org/10.1111/j.1365-2575.2005.00201.x},
researchr = {https://researchr.org/publication/TeschMJK05},
cites = {0},
citedby = {0},
journal = {Inf. Syst. J.},
volume = {15},
number = {4},
pages = {343-355},
}