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The customer effect in agile system development projects. A process tracing case study

Bjørnar Tessem. The customer effect in agile system development projects. A process tracing case study. In Maria Manuela Cruz-Cunha, João Eduardo Quintela Varajão, Rui Rijo, Ricardo Martinho, Joe Peppard, José Ramón San Cristóbal Mateo, Josep Maria Monguet, editors, CENTERIS 2017 - International Conference on ENTERprise Information Systems / ProjMAN 2017 - International Conference on Project MANagement / HCist 2017 - International Conference on Health and Social Care Information Systems and Technologies 2017, Barcelona, Spain. Volume 121 of Procedia Computer Science, pages 244-251, Elsevier, 2017. [doi]

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