IT Service Management Revisited - Insights from Seven Years of Action Research - researchr publication authors

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Alexander Teubner, Christian Remfert. IT Service Management Revisited - Insights from Seven Years of Action Research. In CONF-IRM 2012, The International Conference on Information Resources Management: Information Systems and Accountability in a Digital World, Vienna, Austra, May 21-23, 2012. pages 51, 2012. [doi]

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