Alexander Teubner, Christian Remfert. IT Service Management Revisited - Insights from Seven Years of Action Research. In CONF-IRM 2012, The International Conference on Information Resources Management: Information Systems and Accountability in a Digital World, Vienna, Austra, May 21-23, 2012. pages 51, 2012. [doi]
@inproceedings{TeubnerR12,
title = {IT Service Management Revisited - Insights from Seven Years of Action Research},
author = {Alexander Teubner and Christian Remfert},
year = {2012},
url = {http://aisel.aisnet.org/confirm2012/51},
researchr = {https://researchr.org/publication/TeubnerR12},
cites = {0},
citedby = {0},
pages = {51},
booktitle = {CONF-IRM 2012, The International Conference on Information Resources Management: Information Systems and Accountability in a Digital World, Vienna, Austra, May 21-23, 2012},
}