Tolga Tezcan, Banafsheh Behzad. Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manufacturing & Service Operations Management, 14(3):386-401, 2012. [doi]
@article{TezcanB12,
title = {Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems},
author = {Tolga Tezcan and Banafsheh Behzad},
year = {2012},
doi = {10.1287/msom.1120.0378},
url = {http://dx.doi.org/10.1287/msom.1120.0378},
researchr = {https://researchr.org/publication/TezcanB12},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {14},
number = {3},
pages = {386-401},
}