Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer. Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. In Greg H. Parlier, Federico Liberatore, Marc Demange, editors, Proceedings of the 9th International Conference on Operations Research and Enterprise Systems, ICORES 2020, Valletta, Malta, February 22-24, 2020. pages 100-108, SCITEPRESS, 2020. [doi]
Abstract is missing.