Carola Fellenz Thompson, Richard I. Anderson, Irene Au, Cordell Ratzlaff, Nida Zada. Managing user experience: managing change. In Elizabeth D. Mynatt, Don Schoner, Geraldine Fitzpatrick, Scott E. Hudson, W. Keith Edwards, Tom Rodden, editors, Proceedings of the 28th International Conference on Human Factors in ComputingSystems, CHI 2010, Extended Abstracts Volume, Atlanta, Georgia, USA, April 10-15, 2010. pages 3143-3146, ACM, 2010. [doi]
Abstract is missing.