Towards a BPM Success Model: An Analysis in South African Financial Services Organisations

Gavin Thompson, Lisa F. Seymour, Brian O Donovan. Towards a BPM Success Model: An Analysis in South African Financial Services Organisations. In Terry A. Halpin, John Krogstie, Selmin Nurcan, Erik Proper, Rainer Schmidt, Pnina Soffer, Roland Ukor, editors, Enterprise, Business-Process and Information Systems Modeling, 10th International Workshop, BPMDS 2009, and 14th International Conference, EMMSAD 2009, held at CAiSE 2009, Amsterdam, The Netherlands, June 8-9, 2009. Proceedings. Volume 29 of Lecture Notes in Business Information Processing, pages 1-13, Springer, 2009. [doi]

Authors

Gavin Thompson

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Lisa F. Seymour

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Brian O Donovan

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