Measuring Satisfaction and Loyalty of Guests Based on Vietnamese Hotel Online Reviews

Ha Nguyen Thi Thu, Minh-Triet Tran, Tu Nguyen Thi Ngoc, Binh Minh Nguyen, Linh Nguyen Ngoc. Measuring Satisfaction and Loyalty of Guests Based on Vietnamese Hotel Online Reviews. IJEEI, 11(2):1-17, 2021. [doi]

Abstract

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