Karine Lan Hing Ting. Examining Multiactivity Using Multi-camera Recordings: The Use of Text Chat in a Call Center. In Julie Dugdale, Cédric Masclet, Maria Antonietta Grasso, Jean-François Boujut, Parina Hassanaly, editors, From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges, Proceedings of the 10th International Conference on the Design of Cooperative Systems, COOP 2012, Marseille, France, May 30 - 1 June, 2012. pages 277-290, Springer, 2012. [doi]
Abstract is missing.