Karim Touloum, Djilali Idoughi, Ahmed Seffah. Adding UX in the Service Design Loop: The Case of Crisis Management Services. IxD&A, 37:47-77, 2018. [doi]
@article{TouloumIS18,
title = {Adding UX in the Service Design Loop: The Case of Crisis Management Services},
author = {Karim Touloum and Djilali Idoughi and Ahmed Seffah},
year = {2018},
url = {http://www.mifav.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=10&link=ToC_37_P&link=37_3_abstract},
researchr = {https://researchr.org/publication/TouloumIS18},
cites = {0},
citedby = {0},
journal = {IxD&A},
volume = {37},
pages = {47-77},
}