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Contribution to the Development of a Conceptual Model of Service and Service Delivery

Wael Touzi, Thècle Alix, Bruno Vallespir. Contribution to the Development of a Conceptual Model of Service and Service Delivery. In Christos Emmanouilidis, Marco Taisch, Dimitris Kiritsis, editors, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services - IFIP WG 5.7 International Conference, APMS 2012, Rhodes, Greece, September 24-26, 2012, Revised Selected Papers, Part II. Volume 398 of IFIP Advances in Information and Communication Technology, pages 369-376, Springer, 2012. [doi]

Authors

Wael Touzi

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Thècle Alix

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Bruno Vallespir

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