Wael Touzi, Thècle Alix, Bruno Vallespir. Contribution to the Development of a Conceptual Model of Service and Service Delivery. In Christos Emmanouilidis, Marco Taisch, Dimitris Kiritsis, editors, Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services - IFIP WG 5.7 International Conference, APMS 2012, Rhodes, Greece, September 24-26, 2012, Revised Selected Papers, Part II. Volume 398 of IFIP Advances in Information and Communication Technology, pages 369-376, Springer, 2012. [doi]
@inproceedings{TouziAV12,
title = {Contribution to the Development of a Conceptual Model of Service and Service Delivery},
author = {Wael Touzi and Thècle Alix and Bruno Vallespir},
year = {2012},
doi = {10.1007/978-3-642-40361-3_47},
url = {http://dx.doi.org/10.1007/978-3-642-40361-3_47},
researchr = {https://researchr.org/publication/TouziAV12},
cites = {0},
citedby = {0},
pages = {369-376},
booktitle = {Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services - IFIP WG 5.7 International Conference, APMS 2012, Rhodes, Greece, September 24-26, 2012, Revised Selected Papers, Part II},
editor = {Christos Emmanouilidis and Marco Taisch and Dimitris Kiritsis},
volume = {398},
series = {IFIP Advances in Information and Communication Technology},
publisher = {Springer},
isbn = {978-3-642-40360-6},
}