Charles V. Trappey, Peter Smith, Shelby Trappey, Lynn W. L. Chen, Jasmine T. C. Tung. Using the collective intelligence of sports fans to improve professional football league customer service. In Jiang-Liang Hou, Amy J. C. Trappey, Chien-Wei Wu, Kuo-Hao Chang, Chung-Shou Liao, Weiming Shen, Jean-Paul A. Barthès, Jun-Zhou Luo, editors, Proceedings of the IEEE 18th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2014, Hsinchu, Taiwan, May 21-23, 2014. pages 313-318, IEEE, 2014. [doi]
Abstract is missing.