Amy J. C. Trappey, Charles V. Trappey, Yi-Liang Lin, Yi-Kai Kuo, Yu-Sheng Chang, Lin Ma. Sales Service Improvement for an Industrial Transformer Manufacturer. In Jerzy Pokojski, Shuichi Fukuda, Józef Salwinski, editors, New World Situation: New Directions in Concurrent Engineering, Proceedings of the 17th ISPE International Conference on Concurrent Engineering, Cracow, Poland, September 6-10, 2010. pages 389-399, Springer, 2010. [doi]
Abstract is missing.