Knowledge Discovery of Service Satisfaction Based on Text Analysis of Critical Incident Dialogues and Clustering Methods

Charles V. Trappey, Hsin-Ying Wu, Kuan-Liang Liu, Feng-Teng Lin. Knowledge Discovery of Service Satisfaction Based on Text Analysis of Critical Incident Dialogues and Clustering Methods. In IEEE 10th International Conference on e-Business Engineering, ICEBE 2013, Coventry, United Kingdom, September 11-13, 2013. pages 265-270, IEEE, 2013. [doi]

Abstract

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