Bianca Trinkenreich, Gleison Santos, Valdemar T. F. Confort, Flávia Maria Santoro. Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement. In Haiping Xu, editor, The 27th International Conference on Software Engineering and Knowledge Engineering, SEKE 2015, Wyndham Pittsburgh University Center, Pittsburgh, PA, USA, July 6-8, 2015. pages 522-527, KSI Research Inc. and Knowledge Systems Institute Graduate School, 2015. [doi]
Abstract is missing.