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Integrating Kano and EMF model to measure e-book user experience service quality

I-Chang Tsai, Chung-Han Yeh. Integrating Kano and EMF model to measure e-book user experience service quality. In 11th International Conference on Computer Science & Education, ICCSE 2016, Nagoya, Japan, August 23-25, 2016. pages 967-971, IEEE, 2016. [doi]

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