Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Nikos Tsikriktsis, Janelle Heineke. The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry. Decision Sciences, 35(1):129-141, 2004. [doi]
Abstract is missing.