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A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values

Yuki Tsuda, Masanori Akiyoshi, Masaki Samejima, Hironori Oka. A Classification Method of Inquiry e-Mails for Describing FAQ with Automatic Setting Mechanism of Judgment Threshold Values. In Leszek A. Maciaszek, Alfredo Cuzzocrea, José Cordeiro, editors, ICEIS 2012 - Proceedings of the 14th International Conference on Enterprise Information Systems, Volume 3, Wroclaw, Poland, 28 June - 1 July, 2012. pages 199-205, SciTePress, 2012.

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