The Impact of Workaround Difficulty on Frontline Employees' Response to Operational Failures: A Laboratory Experiment on Medication Administration

Anita L. Tucker. The Impact of Workaround Difficulty on Frontline Employees' Response to Operational Failures: A Laboratory Experiment on Medication Administration. Management Science, 62(4):1124-1144, 2016. [doi]

Abstract

Abstract is missing.