Ryan Christopher Tucker, Nathan Carpenter. Read all about it!: help desk newsletter informs and enlightens organization. In Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. pages 111-118, ACM, 2009. [doi]
@inproceedings{TuckerC09,
title = {Read all about it!: help desk newsletter informs and enlightens organization},
author = {Ryan Christopher Tucker and Nathan Carpenter},
year = {2009},
doi = {10.1145/1629501.1629522},
url = {http://doi.acm.org/10.1145/1629501.1629522},
researchr = {https://researchr.org/publication/TuckerC09},
cites = {0},
citedby = {0},
pages = {111-118},
booktitle = {Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009},
editor = {Gail Farally-Semerad and Karen J. McRitchie and Elizabeth Rugg},
publisher = {ACM},
isbn = {978-1-60558-477-5},
}