Ryan Christopher Tucker, Nathan Carpenter. Read all about it!: help desk newsletter informs and enlightens organization. In Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. pages 111-118, ACM, 2009. [doi]
Abstract is missing.