Information security risks in a customer service call center infrastructure. Guidelines for security managers

Manuel Tupia. Information security risks in a customer service call center infrastructure. Guidelines for security managers. In International Conference on Networked Computing and Advanced Information Management, NCM 2010, Sixth International Joint Conference on INC, IMS and IDC: INC 2010: International Conference on Networked Computing, IMS 2010: International Conference on Advan. pages 262-264, IEEE Computer Society, 2010. [doi]

@inproceedings{Tupia10,
  title = {Information security risks in a customer service call center infrastructure. Guidelines for security managers},
  author = {Manuel Tupia},
  year = {2010},
  url = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=5572484},
  tags = {security},
  researchr = {https://researchr.org/publication/Tupia10},
  cites = {0},
  citedby = {0},
  pages = {262-264},
  booktitle = {International Conference on Networked Computing and Advanced Information Management, NCM 2010, Sixth International Joint Conference on INC, IMS and IDC: INC 2010: International Conference on Networked Computing, IMS 2010: International Conference on Advan},
  publisher = {IEEE Computer Society},
}