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Information security risks in a customer service call center infrastructure. Guidelines for security managers

Manuel Tupia. Information security risks in a customer service call center infrastructure. Guidelines for security managers. In International Conference on Networked Computing and Advanced Information Management, NCM 2010, Sixth International Joint Conference on INC, IMS and IDC: INC 2010: International Conference on Networked Computing, IMS 2010: International Conference on Advan. pages 262-264, IEEE Computer Society, 2010. [doi]

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