Ofir Turel, Catherine E. Connelly. Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters. In 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington August 9-11, 2012. Association for Information Systems, 2012. [doi]
@inproceedings{TurelC12,
title = {Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters},
author = {Ofir Turel and Catherine E. Connelly},
year = {2012},
url = {http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/22},
researchr = {https://researchr.org/publication/TurelC12},
cites = {0},
citedby = {0},
booktitle = {18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington August 9-11, 2012},
publisher = {Association for Information Systems},
isbn = {978-0-615-66346-3},
}