User Archetype Discovery By Cluster Analysis of Caller Log Data: Tenure Evolution is Stable as Time Period Reduces - researchr publication authors

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Robin Turkington, Maurice D. Mulvenna, Raymond Bond, Siobhan O'Neill, Cherie Armour. User Archetype Discovery By Cluster Analysis of Caller Log Data: Tenure Evolution is Stable as Time Period Reduces. In Maurice D. Mulvenna, Raymond Bond, editors, Proceedings of the 31st European Conference on Cognitive Ergonomics, ECCE 2019, Belfast, UK, September 10-13, 2019. pages 196-202, ACM, 2019. [doi]

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