Robin Turkington, Maurice D. Mulvenna, Raymond Bond, Siobhan O'Neill, Cherie Armour. User Archetype Discovery By Cluster Analysis of Caller Log Data: Tenure Evolution is Stable as Time Period Reduces. In Maurice D. Mulvenna, Raymond Bond, editors, Proceedings of the 31st European Conference on Cognitive Ergonomics, ECCE 2019, Belfast, UK, September 10-13, 2019. pages 196-202, ACM, 2019. [doi]
@inproceedings{TurkingtonMBOA19,
title = {User Archetype Discovery By Cluster Analysis of Caller Log Data: Tenure Evolution is Stable as Time Period Reduces},
author = {Robin Turkington and Maurice D. Mulvenna and Raymond Bond and Siobhan O'Neill and Cherie Armour},
year = {2019},
doi = {10.1145/3335082.3335090},
url = {https://doi.org/10.1145/3335082.3335090},
researchr = {https://researchr.org/publication/TurkingtonMBOA19},
cites = {0},
citedby = {0},
pages = {196-202},
booktitle = {Proceedings of the 31st European Conference on Cognitive Ergonomics, ECCE 2019, Belfast, UK, September 10-13, 2019},
editor = {Maurice D. Mulvenna and Raymond Bond},
publisher = {ACM},
isbn = {978-1-4503-7166-7},
}