Caroline Tuttman, Gabriel Blum, Marie Anne Macadar. Overdelivery in a digital service implementation on a tax recovery program. In Demi Getschko, Ida Lindgren, Mete Yildiz, Mário Peixoto, Flávia Barbosa, Cristina Braga, editors, Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2023, Belo Horizonte, Brazil, September 26-29, 2023. pages 401-403, ACM, 2023. [doi]
Abstract is missing.